So, I don't know who picks the music for the call waiting for these companies, but that person needs to be run over by a semi. For real. Who, in their right mind, when sitting on hold would hear a song playing and say, "Boy, I really loved the original of this third rate song. I'm so glad they made into a smooth jazz/muzak version."
Then they pop you on over to someone, who, even though you explain your problem initially, doesn't transfer you until you waste 15 minutes of both your time... Then you explain the problem to a whole new person, from scratch and they have you do the same stuff the first support chick/guy did. Your only solace is that you can put the phone on speaker and have your hands free to do other equally as boring and frustrating things...
Of course, AT&T does one better than computer support companies because their techs at least speak English clearly enough to understand them. And they try to be friendly. But, seriously, you guys.
-Nixon
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